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PeopleCert Exam ITIL-4-Foundation Topic 8 Question 85 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 85
Topic #: 8
[All ITIL-4-Foundation Questions]

Which of the following statements about change authorization is CORRECT?

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Suggested Answer: C

The change enablement practice maximizes the number of successful service and product changes by ensuring that risks have been properly assessed, authorized, and managed within a schedule1.Change authorization is the activity of verifying that a proposed change is desirable, viable, and achievable before committing to its implementation2.The change type (standard, normal, or emergency) and model (a predefined approach for handling a specific type of change) is the basis for assigning the change authority (the role that can authorize a change)2. The other statements are incorrect because:

A standard change is a low-risk, pre-authorized change that follows an agreed procedure and does not require authorization at the point of implementation2.

An emergency change is a high-priority change that must be implemented as soon as possible to resolve an incident or implement a security patch2.An emergency change must be authorized by an emergency change authority (ECA), which is usually a subset of the normal change authority (CAB)2.

Ensuring that changes are authorized before their deployment is done by the change enabler (the role that coordinates all aspects of a change)2.Reference:ITIL Foundation - ITIL 4 Edition, page 16;ITIL 4 -- A Pocket Guide, page 39;ITIL 4 Practice Guide: Change Enablement, page 7.


by Marguerita at May 21, 2024, 07:04 PM

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Roxane
5 months ago
Option C all the way! The change type and model are the key factors in determining the change authority.
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Cassi
5 months ago
Yes, understanding the change type and model is essential for effective change authorization.
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Anglea
5 months ago
It's important to have a clear understanding of the change type and model to ensure the right change authority is assigned.
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Danica
5 months ago
I agree, option C is definitely the correct statement. The change type and model play a crucial role in assigning the change authority.
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Catina
6 months ago
Haha, option A is a bit too extreme. Every standard change requesting a change authority? That's overkill!
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Tammi
6 months ago
I'm going with option B. The technician making an emergency change should be able to authorize it, right?
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Paz
4 months ago
I think option B makes sense. It's important to have quick authorization for emergency changes.
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Justine
5 months ago
Yes, I agree. In emergency situations, the technician should have the authority to make changes.
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Audra
5 months ago
I agree, it makes sense for the technician to have the authority in that situation.
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Raylene
5 months ago
I think option B is correct. The technician making an emergency change can authorize it.
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Elenore
5 months ago
I agree with Elenore. The change authority is based on the change type and model.
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Gail
5 months ago
I disagree. I believe the change authority is assigned based on the change type and model.
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Florinda
5 months ago
I think option B is correct. The technician making an emergency change can authorize it.
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Avery
6 months ago
Option D sounds good to me. The change authority should ensure that changes are authorized after deployment.
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Hoa
6 months ago
I think option C is the correct answer. The change type and model should be the basis for assigning the change authority.
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Bobbye
5 months ago
Yes, the change type and model should definitely be considered when assigning change authority.
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