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PeopleCert Exam ITIL-4-Foundation Topic 7 Question 91 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 91
Topic #: 7
[All ITIL-4-Foundation Questions]

Identify the missing word(s) in the following sentence.

The purpose of the problem management practice is to reduce me likelihood and impact of incidents by identifying actual and potential causes of incidents and managing [p] and known errors.

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Suggested Answer: D

The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors1.Workarounds are temporary solutions that reduce or eliminate the impact of an incident or problem for which a full resolution is not yet available2.Known errors are problems that have a documented root cause and a workaround3.Reference:ITIL Foundation - ITIL 4 Edition, page 15;ITIL 4 -- A Pocket Guide, page 35;ITIL 4 Practice Guide: Problem Management, page 7.


by Juan at Aug 08, 2024, 12:45 PM

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Fernanda
2 months ago
I think it's 'configuration items' because they are often involved in incident management.
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German
3 months ago
But 'events' make more sense in the context of managing incidents.
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Tuyet
3 months ago
I disagree, I believe it should be 'changes'.
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German
3 months ago
I think the missing word is 'events'.
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Theodora
3 months ago
I think it's 'configuration items' because managing those can help prevent incidents.
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Bea
3 months ago
Nah, 'D) workarounds' is definitely the right answer. You know what they say, 'When life gives you lemons, make workarounds!' *laughs*
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Shenika
3 months ago
Yeah, workarounds are essential in problem management. It's all about finding solutions.
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Shenika
3 months ago
I think it's 'D) workarounds' too. It makes sense to manage known errors that way.
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Eun
3 months ago
Hmm, I'm not so sure. 'B) changes' could also work. After all, problem management is all about managing changes, right? *chuckles*
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Detra
4 months ago
But 'events' make more sense in the context of reducing incidents.
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Charlene
4 months ago
I disagree, I believe it should be 'changes'.
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Flo
4 months ago
I think the missing word is 'D) workarounds'. That's the only one that makes sense in the context of the problem management practice.
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Arthur
3 months ago
Yes, 'workarounds' makes sense because it refers to managing known errors in the context of incidents.
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Marcos
3 months ago
I agree, 'workarounds' seems like the most fitting option for completing the sentence.
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Margart
3 months ago
I think the missing word is 'D) workarounds'. That's the only one that makes sense in the context of the problem management practice.
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Detra
4 months ago
I think the missing word is 'events'.
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