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PeopleCert Exam ITIL-4-Foundation Topic 6 Question 95 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 95
Topic #: 6
[All ITIL-4-Foundation Questions]

Which practice needs the right culture to be embedded across the entire organization?

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Suggested Answer: C

The purpose of the continual improvement practice is to align the organization's practices and services with changing business needs through the ongoing identification and improvement of services, service components, practices, or any element involved in the efficient and effective management of products and services1.This practice needs the right culture to be embedded across the entire organization, as it requires a shared vision, commitment, empowerment, collaboration, learning, and measurement2.Reference:ITIL Foundation - ITIL 4 Edition, page 15;ITIL 4 -- A Pocket Guide, page 34;ITIL 4 Practice Guide: Continual Improvement, page 7.


by Lonny at Sep 14, 2024, 07:05 AM

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Jacklyn
21 days ago
Continual Improvement is the way to go. It's like trying to fix a leaky faucet - you gotta attack the root cause, not just the symptoms.
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Eliz
24 days ago
Change enablement, for sure. You can't just impose it from the top, you need everyone to embrace the mindset. Otherwise, good luck getting anything done!
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Paulina
26 days ago
Haha, Service level management? As if anyone actually cares about that these days. It's all about Continual Improvement, baby!
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Kayleigh
2 days ago
Service level management is important too, it sets the foundation for everything.
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Phil
1 months ago
Service request management? Really? That's more about process than culture. I'd go with Change enablement - you need the whole team on board for that.
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Edelmira
6 days ago
Continual improvement also needs the right culture to be successful.
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Rodolfo
19 days ago
I agree, Change enablement definitely requires the right culture to be embedded.
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Charolette
2 months ago
But doesn't change enablement also need the right culture to be embedded?
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Hoa
2 months ago
I agree with Jeannine, continual improvement requires the right culture.
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Jeannine
2 months ago
I think the right culture is needed for continual improvement.
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Mabel
2 months ago
I think Continual Improvement is the right answer. It requires a culture of innovation and openness to change across the organization.
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Jina
2 months ago
Service level management is also important for ensuring quality service delivery.
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Emogene
2 months ago
I agree, Continual Improvement does require the right culture to be embedded.
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