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PeopleCert Exam ITIL-4-Foundation Topic 5 Question 92 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 92
Topic #: 5
[All ITIL-4-Foundation Questions]

What is a user?

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Suggested Answer: B

A user is a person who uses services on a day-to-day basis.Users are distinct from customers, as some customers do not use the service directly1.Users are one of the key stakeholders in service management2.Reference:ITIL Foundation - ITIL 4 Edition, page 5;ITIL 4 -- A Pocket Guide, page 18.


by Ronnie at Aug 26, 2024, 02:09 PM

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Verona
2 months ago
I think a user is not just the role that directs and controls an organization.
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Bethanie
2 months ago
B) The role that uses services. Easy peasy, I use services all the time. Like, Netflix and chill, amirite?
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Georgeanna
2 months ago
A) The role that directs and controls an organization. Wait, that's the manager, not the user! I'm definitely not a manager, that's for sure.
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Noah
27 days ago
D) The role that defines the requirements for a service
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Shanice
1 months ago
C) The role that authorizes budget for service consumption
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Marshall
1 months ago
B) The role that uses services
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Isaac
2 months ago
I believe a user can also be the role that authorizes budget for service consumption.
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Gail
2 months ago
C) The role that authorizes budget for service consumption. Gotta keep the bean counters happy, am I right folks?
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Kizzy
2 months ago
Hmm, I think D) The role that defines the requirements for a service. Gotta make sure the service meets our needs, am I right?
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Rodolfo
2 months ago
Absolutely, it's important to make sure the service aligns with what we need.
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Stephanie
2 months ago
Yes, you're right. Defining the requirements is crucial for a service to meet our needs.
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Graciela
3 months ago
I think a user is also the role that defines the requirements for a service.
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Elenor
3 months ago
B) The role that uses services. Duh, that's what a user is!
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Pamella
2 months ago
B) The role that uses services. Duh, that's what a user is!
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Selma
2 months ago
A) The role that directs and controls an organization
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Marshall
3 months ago
A user is the role that uses services.
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