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PeopleCert Exam ITIL-4-Foundation Topic 5 Question 87 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 87
Topic #: 5
[All ITIL-4-Foundation Questions]

Identify the missing word(s) in the following sentence.

The purpose of the problem management practice is to reduce me likelihood and impact of incidents by identifying actual and potential causes of incidents and managing [p] and known errors.

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Suggested Answer: D

The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors1.Workarounds are temporary solutions that reduce or eliminate the impact of an incident or problem for which a full resolution is not yet available2.Known errors are problems that have a documented root cause and a workaround3.Reference:ITIL Foundation - ITIL 4 Edition, page 15;ITIL 4 -- A Pocket Guide, page 35;ITIL 4 Practice Guide: Problem Management, page 7.


by Tarra at Jun 21, 2024, 01:36 PM

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Kayleigh
4 months ago
Haha, I bet the answer is 'events'. That's just the most random option, so it's gotta be it! Problem management always loves a good event.
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Alona
3 months ago
I'm going with 'changes'. It seems more relevant to problem management.
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Mabel
3 months ago
I think it's 'events' too. It just makes sense.
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Brett
4 months ago
I think it's 'configuration items' because managing those can help prevent incidents.
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Ashlee
4 months ago
But 'events' make more sense in the context of reducing incidents.
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Georgiana
4 months ago
Definitely 'workarounds'. The sentence is talking about managing known errors, and workarounds are a key part of that process.
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Myra
3 months ago
That's correct. It involves identifying actual and potential causes of incidents.
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Beula
3 months ago
So, the purpose of problem management is to reduce the likelihood and impact of incidents.
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Valda
3 months ago
Yes, I agree. Workarounds are important for managing known errors.
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Lashawnda
4 months ago
User 2
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Truman
4 months ago
I think the missing word is 'workarounds'.
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Cherilyn
4 months ago
User 1
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Brande
4 months ago
I disagree, I believe it should be 'changes'.
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Adelaide
5 months ago
I think the missing word is 'workarounds'. That makes the most sense in the context of problem management.
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Narcisa
4 months ago
I think it could also be 'events', but 'workarounds' seems more appropriate.
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Anglea
4 months ago
I agree, 'workarounds' fits well in that sentence.
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Ashlee
5 months ago
I think the missing word is 'events'.
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