PeopleCert Exam ITIL-4-Foundation Topic 5 Question 7 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam

Question #: 7
Topic #: 5

Which practice provides a communications point for users to report operational issues, queries and requests?

AIncident management

BContinual improvement

CService desk

DRelationship management
The purpose of theservice desk practiceis to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users. It provides a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned.
https://www.bmc.com/blogs/itil-service-desk/

Show Suggested Answer

Suggested Answer: C

by Daniela at May 07, 2022, 10:19 AM

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