PeopleCert Exam ITIL-4-Foundation Topic 5 Question 20 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam

Question #: 20
Topic #: 5

What impact does automation have on a service desk?

ALess low level work and a greater ability to focus on user experience

BIncreased phone contact and a reduced ability to focus on user experience

CAbility to work from multiple locations, geographically dispersed

DAbility to work from a single centralised location

Show Suggested Answer

Suggested Answer: A

by Johnetta at May 09, 2022, 04:52 PM

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