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PeopleCert Exam ITIL-4-Foundation Topic 4 Question 89 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 89
Topic #: 4
[All ITIL-4-Foundation Questions]

Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?

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Suggested Answer: C

The change enablement practice maximizes the number of successful service and product changes by ensuring that risks have been properly assessed, authorized, and managed within a schedule1.Change authorization is the activity of verifying that a proposed change is desirable, viable, and achievable before committing to its implementation2.The change type (standard, normal, or emergency) and model (a predefined approach for handling a specific type of change) is the basis for assigning the change authority (the role that can authorize a change)2. The other statements are incorrect because:

A standard change is a low-risk, pre-authorized change that follows an agreed procedure and does not require authorization at the point of implementation2.

An emergency change is a high-priority change that must be implemented as soon as possible to resolve an incident or implement a security patch2.An emergency change must be authorized by an emergency change authority (ECA), which is usually a subset of the normal change authority (CAB)2.

Ensuring that changes are authorized before their deployment is done by the change enabler (the role that coordinates all aspects of a change)2.Reference:ITIL Foundation - ITIL 4 Edition, page 16;ITIL 4 -- A Pocket Guide, page 39;ITIL 4 Practice Guide: Change Enablement, page 7.


by Billi at Jul 05, 2024, 06:55 PM

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Blondell
3 days ago
I'm not sure, but Service desk could also be a possibility for service reviews.
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Celestina
5 days ago
I agree with Erasmo, Service level management makes sense for service reviews.
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Erasmo
8 days ago
I think the answer is C) Service level management.
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