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PeopleCert Exam ITIL-4-Foundation Topic 4 Question 88 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 88
Topic #: 4
[All ITIL-4-Foundation Questions]

Which practice conducts reviews to validate that services are covering the needs of the customer?

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Suggested Answer: B

The purpose of the service level management practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets1.This practice conducts reviews to validate that services are covering the needs of the customer and to identify areas for improvement2.Reference:ITIL Foundation - ITIL 4 Edition, page 16;ITIL 4 -- A Pocket Guide, page 37;ITIL 4 Practice Guide: Service Level Management, page 7.


by Delpha at Jun 28, 2024, 09:30 AM

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Effie
3 months ago
Trick question! The answer is obviously 'Eat more tacos' - that's the secret to keeping any customer happy.
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Kaitlyn
4 months ago
Hmm, this one's got me stumped. I'm going to go with Service Level Management, but I'm not 100% confident.
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Kristine
4 months ago
Service Level Management for sure. Monitoring the service levels is key to validating customer needs.
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Cherry
4 months ago
Ah, tricky one! I'm going with Service Level Management too. Gotta keep those customers happy, am I right?
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Selma
3 months ago
Definitely, keeping customers happy should always be a top priority.
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Chantell
3 months ago
Yeah, I agree. Monitoring and event management is important too, but Service Level Management is key.
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Jolene
3 months ago
I think it's Service Level Management too. It's all about meeting customer needs.
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Jeannetta
4 months ago
I think D) Service desk could also be a possibility, as they directly interact with customers.
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Eve
4 months ago
I'm not sure, but I think A) Monitoring and event management could also be a valid option.
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Rodolfo
4 months ago
I think Service Level Management is the correct answer here. It's all about ensuring the services meet the customer's needs.
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Leonora
4 months ago
Service desk is more for handling customer inquiries and issues, not validating customer needs.
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Delbert
4 months ago
Change enablement is more about managing changes in services, not necessarily validating customer needs.
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Nickie
4 months ago
Monitoring and event management is important too, but not specifically for validating customer needs.
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Anjelica
4 months ago
I agree, Service Level Management is focused on meeting customer needs.
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Glory
5 months ago
I agree with Magdalene, Service level management makes sense for validating customer needs.
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Magdalene
5 months ago
I think the answer is B) Service level management.
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