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PeopleCert Exam ITIL-4-Foundation Topic 4 Question 76 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 76
Topic #: 4
[All ITIL-4-Foundation Questions]

Which describes an unresolved problem which has been already analysed?

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Suggested Answer: C

A known error is a problem that has been analysed but not resolved1.This means that the root cause of the problem has been identified, but a permanent solution has not been implemented yet2.A known error can be recorded in a known error database (KEDB) and linked to related incidents and problems3.Reference:ITIL Foundation - ITIL 4 Edition, page 15;ITIL 4 -- A Pocket Guide, page 35;ITIL 4 Practice Guide: Problem Management, page 8.


by Virgina at Dec 21, 2023, 10:26 AM

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