PeopleCert Exam ITIL-4-Foundation Topic 4 Question 65 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam

Question #: 65
Topic #: 4

[All ITIL-4-Foundation Questions]

Why should service desk staff detect recurring issues?

ATo help identify problems

BTo escalate incidents to the correct support team

CTo ensure effective handling of service requests

DTo engage the correct change authority

Show Suggested Answer

Suggested Answer: D

ITILhas defined four dimensions that collectively are critical to the effective and efficient delivery of value to customers and other stakeholders in the form of products and services. These dimensions are:

Organizations and People

Information and Technology

Partners and Suppliers

Value Streams and Processes

https://www.bmc.com/blogs/itil-four-dimensions-service-management/

by Joni at Feb 08, 2023, 08:52 PM

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Vanda

9 hours ago

Detecting recurring issues is crucial to help identify underlying problems in the system. This allows the service desk to address the root cause rather than just treating the symptoms.

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Nickole

7 days ago

Service desk staff should detect recurring issues to help identify problems.

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