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PeopleCert Exam ITIL-4-Foundation Topic 4 Question 100 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 100
Topic #: 4
[All ITIL-4-Foundation Questions]

Which role would is MOST SUITABLE for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?

Show Suggested Answer Hide Answer
Suggested Answer: A

The purpose of the SLM practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets.SLM involves service level activities, including:

Defining service levels

Documenting

Actively managing them

https://www.bmc.com/blogs/itil-service-level-management/


by Laurel at Nov 16, 2024, 08:27 PM

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Valentine
2 months ago
I'm feeling a bit like a problem analyst myself after reading this question. D) all the way!
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Virgilio
23 days ago
D) Problem analyst
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Marti
28 days ago
C) Change authority
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Graciela
29 days ago
B) Service desk agent
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Shawn
1 months ago
A) Service level manager
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Jess
2 months ago
Hmm, I'm going with A) Service level manager. Sounds like they'd be a great fit for all that relationship-building experience.
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Oretha
2 months ago
This is a no-brainer, C) Change authority is the obvious choice. Gotta love those stakeholder management skills!
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Cherelle
2 months ago
B) Service desk agent is the way to go. They're the front line for dealing with all kinds of stakeholders on a daily basis.
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Chandra
2 months ago
D) Problem analyst seems like the best fit. Troubleshooting issues and working with various stakeholders to find solutions is a key part of that role.
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Thurman
2 months ago
D) Problem analyst is definitely a good choice. They focus on identifying and resolving issues, which requires strong relationship management skills.
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Ciara
2 months ago
A) Service level manager would also be a good fit. They work closely with suppliers and business managers to ensure service delivery meets expectations.
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Cornell
3 months ago
I think C) Change authority is the most suitable role for someone with experience managing stakeholder relationships. Change management requires a lot of coordination across different teams.
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Terina
1 months ago
I see your point, but I still think C) Change authority is the most suitable role for someone with experience managing stakeholder relationships.
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Chu
1 months ago
B) Service desk agent may not be the best fit, as their role is more focused on providing technical support rather than managing relationships with stakeholders.
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Melda
2 months ago
I agree, but I think D) Problem analyst could also be a good fit because they need to communicate with various stakeholders to identify and resolve issues.
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Wilbert
2 months ago
C) Change authority does seem like a good choice for someone with experience in managing relationships with various stakeholders.
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Hershel
2 months ago
D) Problem analyst might not be the best fit, as it focuses more on identifying and solving IT problems.
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Marva
2 months ago
A) Service level manager would also be a good fit, as they need to work closely with both suppliers and business managers.
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Ena
3 months ago
A) Service level manager would also be a good fit for someone with experience managing relationships with stakeholders.
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Javier
3 months ago
I disagree. I think Change authority would be more suitable as they have the authority to make decisions on changes that impact stakeholders.
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Avery
3 months ago
I agree with Keva. Service level manager involves working closely with suppliers and business managers to ensure service levels are met.
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Keva
3 months ago
I think the most suitable role would be Service level manager because they have experience managing relationships with stakeholders.
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