PeopleCert Exam ITIL-4-Foundation Topic 3 Question 54 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam

Question #: 54
Topic #: 3

When using the ITIL continual improvement model, which information should be produced by an organization in order to understand where the organization is now?

ABusiness objectives

BImprovement plans

CAssessment results

DKPI reports

Show Suggested Answer

Suggested Answer: D

by Kallie at Jun 27, 2022, 11:08 AM

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Hirananda

2 years ago

Option C is the correct answer. We perform Baseline Assessments to know where we are now. KPI is for the last step to verify "Did we get there"

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