New Year Sale ! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

PeopleCert Exam ITIL-4-Foundation Topic 2 Question 98 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 98
Topic #: 2
[All ITIL-4-Foundation Questions]

Which of the following terms is more suitable to describe the functionality of a service?

Show Suggested Answer Hide Answer
Suggested Answer: C

Utility is the term used to describe the functionality of a service, or how well it meets the needs and expectations of the customers and users.Utility can be expressed as 'what the service does' or 'the functionality offered by a product or service to meet a particular need'1.Utility is one of the two elements of service value, along with warranty2.Reference:ITIL Foundation - ITIL 4 Edition, page 4;ITIL 4 -- A Pocket Guide, page 14.


by Wilda at Sep 19, 2024, 03:35 PM

Limited Time Offer

25%

Off

Get Premium ITIL-4-Foundation Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Olen
2 months ago
Hmm, 'Outcome' seems like the most comprehensive term. It covers the overall impact and effectiveness of the service. Plus, it sounds more magical than the others.
upvoted 0 times
...
Rutha
2 months ago
Warranty, huh? I guess that's one way to get a free replacement if the service breaks down. Just gotta read the fine print carefully!
upvoted 0 times
...
Linn
2 months ago
Oh come on, 'Output' is clearly the way to go. It's the tangible product or deliverable that the service provides. Simple and straightforward.
upvoted 0 times
Sanda
2 months ago
'Warranty' is crucial too. It ensures that the service meets certain standards and quality requirements.
upvoted 0 times
...
Jesusa
2 months ago
I think 'Utility' is the best term to describe service functionality. It's all about the usefulness and value it provides.
upvoted 0 times
...
Isidra
2 months ago
I disagree, 'Outcome' is more appropriate. It focuses on the end result or impact of the service.
upvoted 0 times
...
...
Nadine
2 months ago
I'm going with 'Warranty' - after all, the service should come with a guarantee of quality and performance, right? That's what's important to me.
upvoted 0 times
Francis
1 months ago
'Utility' could also be a good term to describe how useful and valuable the service is.
upvoted 0 times
...
Carma
2 months ago
I agree, 'Outcome' focuses on the end result and impact of the service.
upvoted 0 times
...
Floyd
2 months ago
I think 'Outcome' is the best term to describe the functionality of a service.
upvoted 0 times
...
...
Earlean
3 months ago
Hmm, I'm not sure. 'Utility' seems like a good fit too, as it highlights the usefulness and purpose of the service.
upvoted 0 times
Beatriz
1 months ago
'Utility' is a good choice too, it emphasizes the usefulness and purpose of the service.
upvoted 0 times
...
Roosevelt
1 months ago
I would go with 'Warranty' because it emphasizes the guarantee and reliability of the service.
upvoted 0 times
...
Lindsey
2 months ago
I agree, 'Outcome' focuses on the end result and impact of the service.
upvoted 0 times
...
Gearldine
2 months ago
I think 'Outcome' is the best term to describe the functionality of a service.
upvoted 0 times
...
...
Alecia
3 months ago
That makes sense, but I still think B) Outcome is more appropriate as it emphasizes the end result of the service.
upvoted 0 times
...
Yolande
3 months ago
I think 'Outcome' is the most suitable term to describe the functionality of a service. It captures the end result or impact of the service.
upvoted 0 times
Jutta
2 months ago
I see your point, 'Output' may also be considered when looking at the tangible results produced by a service.
upvoted 0 times
...
Gilma
2 months ago
'Warranty' could be relevant too, as it signifies the assurance of quality and performance in a service.
upvoted 0 times
...
Oliva
2 months ago
I think 'Warranty' is more about guaranteeing the quality of a service rather than describing its functionality.
upvoted 0 times
...
Gracie
2 months ago
'Utility' could also be a good term to describe the functionality of a service, as it emphasizes the usefulness and value it provides.
upvoted 0 times
...
Merlyn
3 months ago
I agree, 'Outcome' focuses on the end result which is important when describing the functionality of a service.
upvoted 0 times
...
Marcelle
3 months ago
I think 'Utility' is also a good term to describe the functionality of a service, as it emphasizes the usefulness or value provided.
upvoted 0 times
...
Bette
3 months ago
I agree, 'Outcome' focuses on the end result which is important for evaluating the functionality of a service.
upvoted 0 times
...
...
Gianna
3 months ago
I disagree, I believe it's C) Utility because it focuses on the usefulness of the service.
upvoted 0 times
...
Alecia
3 months ago
I think the answer is B) Outcome.
upvoted 0 times
...

Save Cancel