PeopleCert Exam ITIL-4-Foundation Topic 2 Question 61 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam

Question #: 61
Topic #: 2

Which role would is MOST SUITABLE for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?

AService level manager

BService desk agent

CChange authority

DProblem analyst

Show Suggested Answer

Suggested Answer: A

The purpose of the SLM practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets.SLM involves service level activities, including:

Defining service levels

Documenting

Actively managing them

https://www.bmc.com/blogs/itil-service-level-management/

by Cecilia at Nov 15, 2022, 05:40 AM

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