PeopleCert Exam ITIL-4-Foundation Topic 2 Question 21 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam

Question #: 21
Topic #: 2

Which is a recommendation of the guiding principle 'think and work holistically'?

AConduct a review of existing service management practices and decide what to keep and what to discard

BReview how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner

CReview service management practices and remove any unnecessary complexity

DUse the four dimensions of service management to ensure coordination of all aspects of an improvement initiative

Show Suggested Answer

Suggested Answer: D

by Frederica at May 08, 2022, 01:31 PM

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