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PeopleCert Exam ITIL-4-Foundation Topic 1 Question 80 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 80
Topic #: 1
[All ITIL-4-Foundation Questions]

Which of the four dimensions' focuses on roles responsibilities and systems of authority?

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Suggested Answer: A

Organizations and people is one of the four dimensions of service management that influence the effectiveness and efficiency of service delivery1.This dimension focuses on the roles, responsibilities, and systems of authority that are needed to deliver and support services2.This dimension also covers the culture, skills, competencies, and collaboration of the people involved in service management3.Reference:ITIL Foundation - ITIL 4 Edition, page 8;ITIL 4 -- A Pocket Guide, page 19;ITIL 4 Practice Guide: Organizational Change Management, page 7.


by Erick at Mar 17, 2024, 09:59 PM

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Chan
4 months ago
I can see why some might choose A), but D) seems to be the most logical choice for this question.
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Latia
4 months ago
I chose C) Partners and suppliers, but now I see why the correct answer is D) Value streams and processes.
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Annabelle
4 months ago
I'm confused between A) and D) as well, can someone explain their rationale for choosing one over the other?
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Micheline
5 months ago
I agree with the second candidate, the focus on roles responsibilities and systems of authority is definitely on D) Value streams and processes.
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Ressie
5 months ago
I disagree, I believe the correct answer is D) Value streams and processes.
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Myra
5 months ago
I think the answer is A) Organizations and people.
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Bev
5 months ago
B: Absolutely, it's all interconnected.
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Jennie
6 months ago
D: Yeah, it's important to understand how value streams and processes impact roles and responsibilities in an organization.
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Delisa
6 months ago
A: Hmm, that makes sense. Maybe I should reconsider my answer.
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Andrew
6 months ago
C: I agree with B, because roles and responsibilities are more related to value streams and processes.
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Chi
6 months ago
B: No, I believe it's D) Value streams and processes.
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Nidia
6 months ago
A: I think the answer is A) Organizations and people.
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