PeopleCert Exam CASM Topic 3 Question 6 Discussion

Actual exam question for PeopleCert's CASM exam

Question #: 6
Topic #: 3

What is Agile Service Management?

AA cultural movement that aims to increase software delivery velocity and improve service reliability

BA production philosophy that focuses on reducing waste and improving the flow of processes to improve overall customer value

CA discipline that incorporates aspects of software engineering and applies them to infrastructure and operations problems

DA framework that ensures that service management processes reflect Agile values and are designed with 'just enough' control and structure

Show Suggested Answer

Suggested Answer: D

Agile Service Management integrates Agile principles into service management processes to ensure they are efficient, customer-centric, and adaptive. Let's analyze the options:

A . Incorrect. While Agile Service Management does improve service delivery and reliability, calling it solely a cultural movement is too narrow.

B . Incorrect. This describes Lean principles rather than Agile Service Management.

C . Incorrect. This describes DevOps rather than Agile Service Management.

D . Correct. Agile Service Management focuses on adapting service processes to align with Agile values, balancing flexibility with adequate control to ensure efficiency.

ITIL 4 Service Value System.

Agile Service Management Guide (Agile and ITIL integration).

by Annmarie at Jan 11, 2025, 07:24 AM

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Kent

4 days ago

I think the correct answer is D. Agile Service Management is a framework that ensures service management processes align with Agile values and have just enough control and structure.

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Alease

11 days ago

I think Agile Service Management is about increasing software delivery velocity and improving service reliability.

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