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PeopleCert Exam CASM Topic 1 Question 7 Discussion

Actual exam question for PeopleCert's CASM exam
Question #: 7
Topic #: 1
[All CASM Questions]

Which of the following is one of the MOST important outcomes of any Practice/Microprocess Planning?

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Suggested Answer: D

Effective planning for a practice or microprocess involves setting measurable outcomes and prioritizing tasks to ensure value delivery.

A . Correct. Metrics are vital to track progress and evaluate the impact of improvements.

B . Correct. Prioritizing the next steps helps the team focus on delivering value incrementally.

C . Incorrect. Agile discourages creating overly detailed plans, favoring adaptability.

D . Correct. Both metrics and prioritization are critical outcomes of effective planning.


ITIL 4: Metrics and priorities in process improvement.

Scrum Guide 2020: Planning and prioritization principles.

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