PeopleCert Exam 58 Topic 2 Question 11 Discussion

Actual exam question for PeopleCert's 58 exam

Question #: 11
Topic #: 2

A technician is finding it difficult to resolve an incident and informs the manager that more resource is needed to restore the service.

What has taken place within the SLA target?

AA functional escalation

BA service level escalation

CAn incident resolution

DA hierarchic escalation

Show Suggested Answer

Suggested Answer: D

by Catalina at May 07, 2022, 06:30 AM

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