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Which of the following activities should occur before processes are defined to ensure that the most critical processes are defined first?
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Prior to TQM, the distinction between ''little-Q'' and ''big-Q'' was given by:
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An objective for conducting a 'baseline study' can be to identify quantitatively 'potential problems'.
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Causes of variation that are typically 'external' to the process are referred to as:
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As the management philosophy matures from 'authoritarian' to 'empowered teams', the role of a QA Analyst moves from 'quality control' to that of:
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What is the correct definition for the term 'testable requirements'?
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It is very important 'to evaluate how employees feel about their manager or leader' to assess the climate of a specific organization or group. An assessment of an organization's 'climate' discovers if the employees' satisfaction level is positive or negative.
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In the diagram
In the Cost of Quality diagram shown, the COQ cost labeled 'A' represents:
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