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Pegasystems PEGAPCDC87V1 Exam Questions

Exam Name: Certified Pega Decisioning Consultant (PCDC) 87V1
Exam Code: PEGAPCDC87V1
Related Certification(s): Pegasystems Pega Certified Decisioning Consultant Certification
Certification Provider: Pegasystems
Number of PEGAPCDC87V1 practice questions in our database: 184 (updated: Feb. 06, 2025)
Expected PEGAPCDC87V1 Exam Topics, as suggested by Pegasystems :
  • Topic 1: Next-Best-Action concepts: This section examines personalized customer interactions, maximizing customer value in call centers, and strategies for proactive outreach.
  • Topic 2: Actions and treatments: This section explores the creation and management of customer-focused actions, web-based offer presentations, and outbound action definition.
  • Topic 3: Engagement policies: Discusses the development of customer engagement guidelines and the formulation of engagement strategies.
  • Topic 4: Contact policy and volume constraints: Focuses on preventing excessive action exposure, especially in outbound communications, and controlling action frequency.
  • Topic 5: AI and Arbitration: Investigates action arbitration techniques, AI-driven prioritization methods, and the use of business levers for action prioritization.
  • Topic 6: Channels: Delves real-time container concepts, email offer delivery, and the process of sharing action information with external distribution partners.
Disscuss Pegasystems PEGAPCDC87V1 Topics, Questions or Ask Anything Related

Temeka

11 days ago
New Pega Decisioning Consultant certification achieved! Pass4Success made it possible with their focused content.
upvoted 0 times
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Franchesca

24 days ago
Passing the Pega Decisioning Consultant exam was a significant achievement for me, thanks to the Pass4Success practice questions. One tricky question was about engagement policies, particularly how to define engagement rules for various customer journeys. I wasn't sure of my answer, but I passed.
upvoted 0 times
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Leana

1 months ago
Passed the Pega exam today! Pass4Success's prep material was invaluable. Thanks for the efficient study aid!
upvoted 0 times
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Adelina

2 months ago
I am proud to have passed the Pega Decisioning Consultant exam, and the Pass4Success practice questions were a great help. A difficult question I encountered was about actions and treatments, specifically how to customize treatments for different customer segments. I had to think on my feet for that one.
upvoted 0 times
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Jame

2 months ago
The Pega Decisioning Consultant exam was challenging, but I passed with the help of Pass4Success practice questions. One question that puzzled me was about Next-Best-Action concepts, particularly how to prioritize actions based on customer behavior. I wasn't entirely sure, but I managed to get it right.
upvoted 0 times
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Louvenia

2 months ago
PCDC 87V1 exam: check! Couldn't have done it without Pass4Success. Their questions were a lifesaver!
upvoted 0 times
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Donte

3 months ago
I successfully passed the Pega Decisioning Consultant exam, and the Pass4Success practice questions were a key resource. There was a question about channels, specifically how to integrate different communication channels into a unified customer experience. I had to guess on that one, but I still passed.
upvoted 0 times
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Lucina

3 months ago
Passing the Pega Decisioning Consultant exam was a milestone for me, and the Pass4Success practice questions were invaluable. One question I found difficult was about decision strategies, particularly how to design a strategy that balances business objectives with customer needs. I wasn't sure of my answer, but I made it through.
upvoted 0 times
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Gianna

3 months ago
Certified Pega Decisioning Consultant here! Pass4Success helped me prepare in record time. Grateful!
upvoted 0 times
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Tammara

4 months ago
The Pega Decisioning Consultant exam was tough, but I passed with the help of Pass4Success practice questions. A question that gave me pause was about business agility for 1:1 customer engagement, specifically how to implement agile methodologies in decisioning processes. I had to rely on my intuition for that one.
upvoted 0 times
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Tuyet

4 months ago
I am thrilled to have passed the Pega Decisioning Consultant exam, and the Pass4Success practice questions were a big help. One challenging question asked about contact policy and volume constraints, particularly how to manage customer contact frequency. I wasn't entirely confident in my answer, but I still passed.
upvoted 0 times
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Cristy

4 months ago
Wow, the PCDC exam was tough, but I made it! Pass4Success really came through with relevant material.
upvoted 0 times
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Cristy

5 months ago
The exam tested knowledge on real-time containers. Understand their role in enabling real-time decisioning in Pega.
upvoted 0 times
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Johnathon

5 months ago
Passing the Pega Decisioning Consultant exam was a great achievement for me, thanks to the Pass4Success practice questions. There was a tricky question about engagement policies, specifically how to set up eligibility criteria for different customer segments. I had to think hard about it, but I got it right in the end.
upvoted 0 times
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Kristeen

5 months ago
Passed the PCDC 87V1 exam thanks to Pass4Success! Their practice questions really helped me prepare in a short time. Make sure to study adaptive decision management thoroughly!
upvoted 0 times
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Lemuel

5 months ago
I recently passed the Pega Decisioning Consultant exam, and I must say that the Pass4Success practice questions were incredibly helpful. One question that stumped me was about the different types of actions and treatments used in decision strategies. I wasn't entirely sure how to differentiate between them, but I managed to get through it.
upvoted 0 times
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Katie

5 months ago
Just passed the PCDC 87V1 exam! Pass4Success's practice questions were spot-on. Thanks for the quick prep!
upvoted 0 times
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Free Pegasystems PEGAPCDC87V1 Exam Actual Questions

Note: Premium Questions for PEGAPCDC87V1 were last updated On Feb. 06, 2025 (see below)

Question #1

U+ Bank, a retail bank, has recently implemented a project in which qualified customers see mortgage offers when they log in to the web self-service portal.

Currently, only the customers who satisfy the following engagement policy conditions receive the Fifteen-year fixed-rate mortgage offer:

The bank decides to make two changes:

1. Update the suitability condition for the Fifteen-year fixed-rate mortgage offer.

2. Introduce a new offer, Twenty year fixed-rate mortgage.

The following table shows the new engagement policy conditions for both mortgage offers:

What is the best practice to fulfill this change management requirement in the Business Operations Environment?

Reveal Solution Hide Solution
Correct Answer: C

To implement the required changes for the mortgage offers, you should create two separate change requests in the 1:1 Operations Manager portal. This ensures each change is tracked and managed individually.

Update Suitability Condition for Fifteen-Year Fixed-Rate Mortgage Offer:

Step 1: Log into the 1:1 Operations Manager Portal.

Step 2: Create a change request for updating the suitability condition of the Fifteen-Year Fixed-Rate Mortgage offer.

Step 3: Specify the details of the change, including the new suitability condition (Credit Score > 450).

Step 4: Submit the change request for approval and implementation.

Introduce a New Offer - Twenty-Year Fixed-Rate Mortgage:

Step 1: In the 1:1 Operations Manager Portal, create a new change request for introducing the Twenty-Year Fixed-Rate Mortgage offer.

Step 2: Define the new offer, including its eligibility, applicability, and suitability conditions (Credit Score > 600).

Step 3: Configure the necessary treatments and engagement policies for the new offer.

Step 4: Submit this change request for approval and implementation.

Best Practices:

Creating separate change requests ensures that each modification is properly documented and approved, reducing the risk of errors and making it easier to track changes.

This approach also allows for independent testing and validation of each change before it goes live.


Pega-Customer-Decision-Hub-User-Guide-85.pdf: 'Managing business-as-usual changes with Pega 1:1 Operations Manager' section.

Pega documentation on 'Creating change requests in 1:1 Operations Manager'.

By following these steps, U+ Bank can effectively manage the changes to their mortgage offers, ensuring that both the updated suitability condition and the new offer are correctly implemented.

Question #2

U+ Bank has recently implemented Pega Customer Decision Hub"M. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning consultant, you have created the new set of actions, the corresponding treatments, and defined a new trigger in the Next-Best-Action Designer for the new web channel.

What else do you configure for the new treatments to be present in the next-best-action recommendations?

Reveal Solution Hide Solution
Correct Answer: C

Initial Configuration: U+ Bank has implemented Pega Customer Decision Hub for the contact center and now wants to extend it to the web channel.

Understand Channel Configuration: Pega CDH requires the configuration of channels in the Next-Best-Action Designer to ensure that treatments are correctly recommended.

Modify the Strategy Framework:

Next-Best-Action Framework: This strategy framework is used to determine the best actions for customers across various channels. It needs to be modified to include configurations specific to the web channel.

Steps to Modify:

Access Next-Best-Action Designer: Navigate to the Next-Best-Action Designer.

Channels Tab: Configure the new web channel in the Channels tab.

Modify the Strategy: Update the Next-Best-Action Framework strategy to incorporate the new web channel. This involves ensuring the new actions and treatments are included and prioritized correctly for the web channel.

According to the Pega Customer Decision Hub User Guide, modifying the framework strategy to cater to new channels is necessary for extending customer engagement (Reference: Pega-Customer-Decision-Hub-User-Guide-85.pdf, Chapter on 'Understanding Next-Best-Action Designer channels').

Testing and Validation:

Test the new configurations to ensure treatments for the web channel are correctly recommended in the next-best-action suggestions.

Conclusion: To configure the new treatments for the web channel in the next-best-action recommendations, the Next-Best-Action Framework strategy must be modified to cater to the new web channel.


Question #3

In a decision strategy, you can use aggregation components to_______________.

Reveal Solution Hide Solution
Correct Answer: D

Understanding Aggregation Components: Aggregation components in Pega decision strategies are used to perform calculations based on a list of actions. This can include summing values, calculating averages, or other statistical measures.

Use Case of Aggregation Components:

Set a Text Value: This is typically handled by Set Property or Data Transform components.

Filter Actions: Filters are used for filtering actions based on priority and relevance.

Choose Between Actions: This is typically handled by a Decision or Filter component.

Aggregation is specifically used to perform calculations based on a group of actions. It can be used to sum the total value of actions, calculate the average propensity, etc.

Implementation in Decision Strategy:

Add Aggregation Component: In the decision strategy, add an Aggregation component.

Define Calculation: Specify the type of calculation (sum, average, count, etc.) and the actions to be included in the calculation.

The Pega Customer Decision Hub User Guide mentions the use of aggregation components to perform calculations on action lists, confirming their primary function is for making calculations based on a list of actions (Reference: Pega-Customer-Decision-Hub-User-Guide-85.pdf, Chapter on 'Using aggregation components in decision strategies').

Conclusion: In a decision strategy, aggregation components are used to make calculations based upon a list of actions, enabling the strategy to derive meaningful metrics from groups of actions.


Question #4

Reference module: Essentials of always-on outbound

A bank has been running traditional marketing campaigns for many years. One such campaign sends an offer email to qualified customers on day 1. On day 3, it sends a reminder email to customers who haven't responded to the first email. On day 7, it sends a second reminder to customers who haven't responded to the first two emails. If you were to re-implement this requirement using the always-on outbound customer engagement paradigm, how would you approach this scenario?

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Correct Answer: B

To re-implement the bank's traditional marketing campaign using the always-on outbound customer engagement paradigm in Pega, follow these steps:

Understand the Traditional Campaign Requirements:

Day 1: Send an offer email to qualified customers.

Day 3: Send a reminder email to customers who haven't responded to the first email.

Day 7: Send a second reminder to customers who haven't responded to the first two emails.

Set Up Next-Best-Action Designer:

Use the Next-Best-Action Designer to define engagement policies, arbitration, and channels to manage customer interactions.

The always-on approach continuously evaluates customer interactions and selects the best action based on real-time data and AI-driven insights.

Configure the Primary Schedule:

Set up a daily run schedule for the Next-Best-Action strategy. This allows the AI to evaluate customer interactions daily and decide the best action to take.

Leverage AI for Decisioning:

Configure the AI models to determine the best action for each customer based on their interaction history and engagement policies. The AI will automatically handle:

Sending the initial offer email on Day 1.

Sending a reminder email on Day 3 to those who haven't responded.

Sending a second reminder on Day 7 to those who still haven't responded.

Define Engagement Policies:

Eligibility: Define which customers qualify for the offer.

Applicability: Ensure the offer is relevant to the customer.

Suitability: Verify that sending the offer is in the best interest of the customer.

Contact Policies: Set rules to manage the frequency and timing of emails to avoid over-communication.

Implement AI-Driven Actions:

Use the Next-Best-Action strategy framework to select actions (e.g., sending emails) based on the AI model's recommendations.

Configure treatments (email content) and channels (email) within the Next-Best-Action Designer.

Monitor and Adjust:

Continuously monitor the performance of the campaign using Pega's analytics and adjust the strategy as needed to optimize engagement and response rates.


Pega Customer Decision Hub User Guide 8.5: Understanding Next-Best-Action Designer basics, Configuring the Next-Best-Action Designer for Pega Customer Service, Setting constraints contact policy limits and controls.

Question #5

As a Decisioning Consultant, you are tasked with configuring the ethical bias policy. Which context do you need to select to add bias fields?

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Correct Answer: B

Configuring Ethical Bias Policy:

To configure bias fields, the context of the bias must be selected, which usually pertains to customer-related properties.

Selecting Bias Fields:

Bias fields such as age, gender, and ethnicity are typically customer properties.

These properties are analyzed to detect and measure bias in decision strategies.

Detailed Explanation:

By selecting the Customer context, you can add and configure relevant customer properties to the bias policy.

This allows for comprehensive bias testing and ensures fairness in action distribution.

Verification from Pega Documentation:

Pega documentation confirms that customer-related properties are the primary context for configuring bias fields in ethical bias policies.



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