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Pegasystems PEGACPDC88V1 Exam Questions
- Topic 1: Define the starting population/ Optimize the customer value in the contact center
- Topic 2: Avoid overexposure of actions on outbound/ Limit action volume on outbound
- Topic 3: Create a real-time container/ Share action details with third-party distributors
- Topic 4: Implementing business changes using Revision Manager/ Agility in a customer engagement project
- Topic 5: Action prioritization with AI/ Create eligibility rules using customer risk segments
- Topic 6: Business agility in 1:1 customer engagement/ Building your business operations team
- Topic 7: Create engagement strategies using customer credit score/ Prioritize actions with business levers
- Topic 8: Define customer engagement policies/ Create and understand decision strategies
- Topic 9: Define and manage customer actions/ Contact policy and volume constraints
- Topic 10: Define an action for outbound/ Present a single offer on the web
- Topic 11: Create an engagement strategy/ Essentials of always-on outbound
Free Pegasystems PEGACPDC88V1 Exam Actual Questions
Note: Premium Questions for PEGACPDC88V1 were last updated On Apr. 08, 2025 (see below)
Pega Customer Decision Hub enables organizations to make Next-Best decisions. To which type of a decision is Next-Best-Action applied?
Next-Best-Action is a type of decision that involves selecting and prioritizing the most appropriate proposition for each customer at any given moment. Next-Best-Action can be applied to decisions that require customer-centricity, personalization, and contextualization. Determining if a borrower gets a loan is an example of such a decision, as it depends on the customer's attributes, behaviors, preferences, and needs. The other options are examples of decisions that are not related to customer interactions, but rather to operational or analytical processes. Verified Reference: [Pega Decisioning Consultant | Pega Academy]
In a decision strategy, to use a customer property in an expression, you
In a decision strategy, to use a customer property in an expression, you need to define Customer page in Pages & Classes and specify its class as Data-Customer. This allows you to access customer properties by using dot notation, such as Customer.Age or Customer.Gender. You do not need to define the property as a strategy property, use it without any prefix, or prefix it with the keyword Customer. Verified Reference: [Certified Pega Decisioning Consultant | Pega Academy], Decision strategies
Pega Customer Decision Hub enables organizations to make Next-Best decisions. To which type of a decision is Next-Best-Action applied?
Next-Best-Action is a type of decision that involves selecting and prioritizing the most appropriate proposition for each customer at any given moment. Next-Best-Action can be applied to decisions that require customer-centricity, personalization, and contextualization. Determining if a borrower gets a loan is an example of such a decision, as it depends on the customer's attributes, behaviors, preferences, and needs. The other options are examples of decisions that are not related to customer interactions, but rather to operational or analytical processes. Verified Reference: [Pega Decisioning Consultant | Pega Academy]
U+ Bank wants to send promotional emails related to credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all the credit card actions.
What do you configure to implement this requirement?
U+ Bank, a retail bank, has recently implemented a project in which qualified customers see mortgage offers when they log in to the web self-service portal.
Currently, only the customers who satisfy the following engagement policy conditions receive the Fifteen-year fixed-rate mortgage offer:
The bank decides to make two changes:
1. Update the suitability condition for the Fifteen-year fixed-rate mortgage offer.
2. Introduce a new offer , Twenty-year fixed-rate mortgage.
The following table shows the new engagement policy conditions for both mortgage offers:
What is the best practice to fulfill this change management requirement in the Business Operations Environment?
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