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Pegasystems PEGACPBA88V1 Exam Questions
- Topic 1: Case Management: This section, aimed at case managers and workflow designers, encompasses the design and oversight of case lifecycles, implementation of service level agreements, and management of assignment routing and approval workflows. It also covers email communication, identification of duplicate cases, automation of workflows, decision-making processes, and team coordination.
- Topic 2: Data and Integration: Data analysts and integration specialists will find this domain centered on configuring data objects and their relationships, implementing calculated values and data validation, manipulating and transforming data, integrating external data sources, presenting data in the user interface, and managing application settings.
- Topic 3: Security: Security administrators will be tested on their ability to manage user and role assignments, as well as configure security policies in this section of the exam.
- Topic 4: DevOps: This portion, targeting DevOps engineers and quality assurance professionals, covers the recording and execution of unit tests, the creation of scenario-based test cases, and best practices for configuring unit tests.
- Topic 5: User Experience: UX designers and front-end developers will be assessed on their skills in customizing user interfaces, configuring forms and views, and implementing localization and accessibility features.
- Topic 6: Application Development: Application developers and project managers will be evaluated on their proficiency in managing application development, scoping projects using the Estimator tool, handling rules and classes, and debugging errors.
- Topic 7: Reporting: This section, relevant to business analysts and reporting specialists, evaluates the creation of business reports, understanding of various report types and components, and the effective use of Insights.
Free Pegasystems PEGACPBA88V1 Exam Actual Questions
Note: Premium Questions for PEGACPBA88V1 were last updated On Nov. 23, 2024 (see below)
The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?
Submission: This phase involves the initial contact and filing of the claim, which typically doesn't need to be a separate case as it's an initial action.
Review: This phase involves an adjuster reviewing the claim and assessing damages, which can be handled within the primary case.
Repair: The repair phase involves interaction with third-party vendors and ongoing communication, making it suitable to be implemented as a child case to track each repair separately.
Verification: This phase is a closing action performed after repairs, which doesn't typically require a separate case.
You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.
To meet this requirement, you need to set the___________in the service level to 3 days.
To meet the requirement that transaction disputes must be resolved within 3 days, you need to set the deadline in the service level agreement (SLA) to 3 days. The deadline specifies the maximum time allowed to resolve the transaction disputes, ensuring that the case is handled within the required timeframe.
Life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be signed to offices based on the policy owner's residential address.
Which routing approach supports this requirement?
To route life insurance underwriting assignments to the correct satellite office based on the policy owner's residential address, using business logic is the most appropriate approach. This approach involves:
Define Routing Rules: Create decision rules or decision tables that map the policy owner's residential address to the corresponding satellite office's work queue.
Implement Business Logic: Configure the routing step in the case type to use these decision rules. The business logic will determine the correct work queue based on the address.
Route to Work Queue: The assignment is routed to the work queue of the satellite office that corresponds to the policy owner's residential address.
This method ensures that each assignment is accurately directed to the appropriate office based on predefined business logic.
Pega Academy: Assignments and Routing
Pega Documentation: Using Business Logic for Assignment Routing
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
What does the assignment urgency impact the deadline and passed deadline intervals?
When a service level (SLA) adjusts the assignment urgency to 100 upon the goal interval lapsing, the following impacts occur:
Urgency Value Adjustment: The urgency value of the assignment is set to 100, indicating high priority.
Continued SLA Processing: Other SLA processing, such as escalating actions and notifications, continues as configured.
Urgency Cap: The urgency value remains at 100, which is the maximum urgency, but this does not halt other service level processing.
Therefore, setting the urgency to 100 indicates maximum priority but allows for continued SLA actions such as further escalation and notifications.
Pega Academy: Service Level Agreements
Pega Documentation: SLA Urgency and Escalation Mechanisms
Managers want to create an environment in which peers exchange ideas about initiatives to retain employees,
Select the collaboration tool that best suites this type of communication.
Pega offers several collaboration tools, each suited for different types of communication and interaction. For an environment where peers exchange ideas about initiatives to retain employees, the best collaboration tool is 'Spaces.'
Spaces: This tool is designed for collaborative environments where team members can share ideas, discuss initiatives, and collaborate on projects.
Interactive Environment: Spaces provide a platform for ongoing discussions, file sharing, and real-time collaboration, making it ideal for exchanging ideas and initiatives.
Pega Academy: Collaboration Tools
Pega Documentation: Using Spaces for Team Collaboration
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