Pegasystems Exam PEGAPCSSA87V1 Topic 9 Question 33 Discussion

Actual exam question for Pegasystems's PEGAPCSSA87V1 exam

Question #: 33
Topic #: 9

[All PEGAPCSSA87V1 Questions]

An assignment service-level agreement (SLA) is configured with the following details:

*Initial urgency: 15

*Assignment ready: Timed delay of 2 hours

*Goal: 1 hour and increase urgency by 10

*Deadline: 2 hours and increase urgency by 15

*Passed deadline: 1 hour, increase urgency by 10, and limit events to 10

Assuming no other urgency adjustments, what is the assignment urgency 4.5 hours after the case reaches the assignment?

A40

B60

C25

D50

Show Suggested Answer

Suggested Answer: C

by Jerlene at May 22, 2024, 01:22 AM

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Lindy

7 months ago

Haha, this exam question is like a word problem straight out of a math textbook. Gotta love these tricky SLA questions!

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Cary

6 months ago

C) 25

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Arthur

6 months ago

B) 60

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Deja

6 months ago

A) 40

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James

7 months ago

Hmm, you both make good points. But what about the part where it says 'passed deadline' - does that change the calculation?

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Carli

6 months ago

C) 25

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Kimberlie

6 months ago

B) 60

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Michell

6 months ago

A) 40

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Rasheeda

7 months ago

But wait, the deadline is 2 hours and the urgency increases by 15. So the urgency after 2 hours would be 40, not 25.

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Edelmira

6 months ago

So the assignment urgency 4.5 hours after reaching the assignment would be 60.

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Jerry

6 months ago

You're right, the urgency does increase by 15 after 2 hours.

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Benedict

7 months ago

So the assignment urgency 4.5 hours after reaching the assignment would be 60.

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Arlette

7 months ago

You're right, the urgency does increase by 15 after 2 hours.

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Hayley

7 months ago

So, after 4.5 hours, the assignment urgency would be 60.

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Marya

7 months ago

You're right, the urgency after 2 hours would be 40.

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Janey

7 months ago

Okay, let's think this through step-by-step. Initial urgency is 15, and the goal is to increase it by 10 within 1 hour. That means the urgency after 1 hour should be 25.

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Trina

7 months ago

A) 40

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Martina

7 months ago

C) 25

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