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Pegasystems Exam PEGAPCSSA87V1 Topic 3 Question 37 Discussion

Actual exam question for Pegasystems's PEGAPCSSA87V1 exam
Question #: 37
Topic #: 3
[All PEGAPCSSA87V1 Questions]

An assignment service-level agreement (SLA) is configured with the following details:

*Initial urgency: 15

*Assignment ready: Timed delay of 2 hours

*Goal: 1 hour and increase urgency by 10

*Deadline: 2 hours and increase urgency by 15

*Passed deadline: 1 hour, increase urgency by 10, and limit events to 10

Assuming no other urgency adjustments, what is the assignment urgency 4.5 hours after the case reaches the assignment?

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Suggested Answer: C

by Vanesa at Jul 05, 2024, 05:01 PM

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Leila
12 days ago
Ah, the old 'let's-confuse-the-candidates-with-a-bunch-of-numbers-and-time-delays' trick. Classic! Well, I'm not falling for it. The answer is A) 40, and if you don't believe me, I've got a slide rule and a protractor to prove it.
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Lenna
13 days ago
This question is making my head spin. Why do they always make these SLA things so complicated? Anyway, I'm going with C) 25. It's a guess, but at least it's an educated one, right?
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Vincenza
19 days ago
Woah, this is a tricky one. I'm going to need to break out my calculator for this. Hmm, let me see... Okay, I think I've got it. The answer is B) 60. But I'm only 75% sure about that, to be honest.
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Rikki
3 days ago
Great job! Math can be tricky sometimes, but it looks like we figured it out.
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Shanda
5 days ago
I agree, it seems like the correct answer based on the details provided.
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Justine
10 days ago
I think you're right, the answer is B) 60.
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Toi
24 days ago
I believe the correct answer is D) 50, as the urgency increases by 10 every hour after the initial urgency of 15.
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Arthur
25 days ago
I'm not sure, but I think the urgency will be 40 after 2 hours and then increase to 50 after 4 hours.
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Refugia
1 months ago
I agree with Lauran, the urgency increases by 10 every hour after the initial urgency.
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Lauran
1 months ago
I think the answer is B) 60.
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Veronika
2 months ago
The deadline and urgency adjustments seem a bit complicated, but I think I got this. Let's see, 2 hours to assignment ready, then 1 hour to goal, and 2 more hours to deadline. That's 5 hours total, so the answer has to be D) 50.
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Charlene
18 days ago
Yes, that's what I believe based on the information provided.
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Elenore
30 days ago
So, we both think the answer is D) 50 then?
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Penney
1 months ago
I agree, it seems like a logical approach to solving this.
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Noelia
1 months ago
I think you're on the right track with your calculations.
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