Pegasystems Exam PEGAPCSSA87V1 Topic 3 Question 37 Discussion

Actual exam question for Pegasystems's PEGAPCSSA87V1 exam

Question #: 37
Topic #: 3

[All PEGAPCSSA87V1 Questions]

An assignment service-level agreement (SLA) is configured with the following details:

*Initial urgency: 15

*Assignment ready: Timed delay of 2 hours

*Goal: 1 hour and increase urgency by 10

*Deadline: 2 hours and increase urgency by 15

*Passed deadline: 1 hour, increase urgency by 10, and limit events to 10

Assuming no other urgency adjustments, what is the assignment urgency 4.5 hours after the case reaches the assignment?

A40

B60

C25

D50

Show Suggested Answer

Suggested Answer: C

by Vanesa at Jul 05, 2024, 05:01 PM

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Leila

4 months ago

Ah, the old 'let's-confuse-the-candidates-with-a-bunch-of-numbers-and-time-delays' trick. Classic! Well, I'm not falling for it. The answer is A) 40, and if you don't believe me, I've got a slide rule and a protractor to prove it.

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Lenna

4 months ago

This question is making my head spin. Why do they always make these SLA things so complicated? Anyway, I'm going with C) 25. It's a guess, but at least it's an educated one, right?

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Adelina

4 months ago

I'm not sure about that. I'm leaning towards D) 50. Let's see how it turns out.

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Gabriele

4 months ago

I think you might be onto something with C) 25. It does seem like a logical choice.

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Vincenza

5 months ago

Woah, this is a tricky one. I'm going to need to break out my calculator for this. Hmm, let me see... Okay, I think I've got it. The answer is B) 60. But I'm only 75% sure about that, to be honest.

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Rikki

4 months ago

Great job! Math can be tricky sometimes, but it looks like we figured it out.

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Shanda

4 months ago

I agree, it seems like the correct answer based on the details provided.

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Justine

4 months ago

I think you're right, the answer is B) 60.

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Toi

5 months ago

I believe the correct answer is D) 50, as the urgency increases by 10 every hour after the initial urgency of 15.

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Arthur

5 months ago

I'm not sure, but I think the urgency will be 40 after 2 hours and then increase to 50 after 4 hours.

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Refugia

5 months ago

I agree with Lauran, the urgency increases by 10 every hour after the initial urgency.

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Lauran

5 months ago

I think the answer is B) 60.

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Veronika

6 months ago

The deadline and urgency adjustments seem a bit complicated, but I think I got this. Let's see, 2 hours to assignment ready, then 1 hour to goal, and 2 more hours to deadline. That's 5 hours total, so the answer has to be D) 50.

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