An assignment service-level agreement (SLA) is configured with the following details:
*Initial urgency: 15
*Assignment ready: Timed delay of 2 hours
*Goal: 1 hour and increase urgency by 10
*Deadline: 2 hours and increase urgency by 15
*Passed deadline: 1 hour, increase urgency by 10, and limit events to 10
Assuming no other urgency adjustments, what is the assignment urgency 4.5 hours after the case reaches the assignment?
Leila
12 days agoLenna
13 days agoVincenza
19 days agoRikki
3 days agoShanda
5 days agoJustine
10 days agoToi
24 days agoArthur
25 days agoRefugia
1 months agoLauran
1 months agoVeronika
2 months agoCharlene
18 days agoElenore
30 days agoPenney
1 months agoNoelia
1 months ago