Pegasystems Exam PEGAPCSA87V1 Topic 8 Question 62 Discussion

Consider the following scenario:

A customer files a fraud complaint. The complaint is investigated by a customer service agent.

* The customer service agent may request additional information from the customer.

* The merchant is notified and given 15 days to dispute the fraud claim.

* If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted totheiraccount. How do you name the step where the agent investigates the claim for fraud?