Pegasystems Exam PEGAPCSA87V1 Topic 1 Question 60 Discussion

Actual exam question for Pegasystems's PEGAPCSA87V1 exam

Question #: 60
Topic #: 1

A help desk ticket case type is defined as follows:

If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?

AWhen the Triage stage starts

BWhen the Process ticket step completes

CWhen the Enter Ticket Details step completes

DWhen the Process ticket step starts

Show Suggested Answer

Suggested Answer: D

by Amina at Feb 06, 2025, 12:26 PM

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5 hours ago

I think the status is set to Pending-Triage when the Process ticket step completes.

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