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Pegasystems Exam PEGAPCLSA86V2 Topic 1 Question 28 Discussion

Actual exam question for Pegasystems's PEGAPCLSA86V2 exam
Question #: 28
Topic #: 1
[All PEGAPCLSA86V2 Questions]

your application queues items for a standard agent a case has not been updated as expected by the agent. on the system queue management landing page the queue status for each item us available.

what two issues can be identified in the system queue management landing page using the status?

(choose two)

Show Suggested Answer Hide Answer
Suggested Answer: A, B

Contribute your Thoughts:

Lashon
5 months ago
Yes, I see your point. C) makes sense too if the agent schedules were disabled causing the delay.
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Reuben
5 months ago
I agree, but B) is also a valid point as the agent could be scheduled to process the item later.
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Cherry
5 months ago
I think A) could be a possible issue because the agent might have failed in processing the item.
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Lashon
6 months ago
C) the agent schedules were disabled could also be a potential issue as indicated by the status.
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Reuben
6 months ago
B) the agent is scheduled to process the item in the future based on the status shown.
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Cherry
6 months ago
A) the agent failed when processing the item because it might be indicated in the status.
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Melynda
6 months ago
That makes sense, if the agent is not scheduled to process the item, it would explain why it hasn't been updated.
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Valentine
6 months ago
I also think the second issue could be the agent not being scheduled to process the item in the future.
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King
6 months ago
I agree with Linette, that could definitely be one of the issues.
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Linette
7 months ago
I think the issues might be related to the agent failing to process the item.
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