Pegasystems Exam PEGAPCBA87V1 Topic 5 Question 20 Discussion

it routes an assignment so that any available member of the Finance department can perform the task. A work queue is a shared list of assignments that can be accessed by multiple users who have the same role or skill. By routing the assignment to a work queue, you can ensure that any qualified user can pick up and complete the task. Reference: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 8: Routing)