Pegasystems Exam PEGAPCBA87V1 Topic 3 Question 17 Discussion

Actual exam question for Pegasystems's PEGAPCBA87V1 exam

Question #: 17
Topic #: 3

In a purchase order case the vendor assigned might not respond to a customer query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.

Both the vendor and customer should be notified at each milestone.

To satisfy this requirement, create a service level that specifies two of the following options. (Choose Two)

ASet the goal to be the required response time based on policy and send notifications to both parties.

BSet the deadline to be the required response time based on policy and send notifications to both parties.

CSet the deadline to be the desired response time based on policy and sends notifications to both parties.

DSet the goal to be the desired response time based on policy and send notifications to both parties.

Show Suggested Answer

Suggested Answer: A, B

To satisfy this requirement, you need to create a service level that specifies both A and B options. A service level is a rule that defines time intervals and actions for completing an assignment or resolving a case. A service level has two components: goal and deadline. The goal defines when an assignment or case should be completed ideally, while the deadline defines when an assignment or case must be completed at latest. You can also configure actions to perform at each component, such as sending notifications, escalating urgency, etc. Reference: https://community.pega.com/knowledgebase/articles/case-management/86/configuring-service-levels

by Leonora at Oct 17, 2023, 06:31 PM

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