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Pegasystems Exam PEGAPCBA87V1 Topic 11 Question 26 Discussion

Actual exam question for Pegasystems's PEGAPCBA87V1 exam
Question #: 26
Topic #: 11
[All PEGAPCBA87V1 Questions]

How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?

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Suggested Answer: C

This answer is correct because it adjusts the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline. The goal interval in the service level defines the desired time for completing a case or an assignment. If the goal interval is reached, an urgency value can be applied to increase the priority of the case or assignment and make it more visible in the work queue or work list. Reference: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 6: Service Levels)


by Hobert at Apr 23, 2024, 03:22 AM

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Antione
5 months ago
Good points. I'll go with C since it focuses directly on the goal.
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Leota
6 months ago
True. But D could automatically escalate if not done.
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Nieves
6 months ago
Both C and D are interesting. C seems more proactive though.
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Latanya
6 months ago
Hmm, I'm thinking 'Add an escalation action to the goal interval' (D) makes more sense.
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Leota
6 months ago
Yeah, I'm leaning towards 'Apply an urgency value to the goal interval' (C).
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Antione
7 months ago
The question is tricky. Adjusting urgency for aging assignments.
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Kiera
7 months ago
Adding an escalation action to the goal interval could also help increase urgency.
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Caren
7 months ago
But you could also apply an urgency value to the deadline interval, right?
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Marta
7 months ago
I think the best option is to adjust the default assignment urgency value.
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Carmen
7 months ago
How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?
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