Pegasystems Exam PEGAPCBA87V1 Topic 1 Question 8 Discussion

Actual exam question for Pegasystems's PEGAPCBA87V1 exam

Question #: 8
Topic #: 1

A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum.

Which three of the following statements are true? (Choose Three)

ANew customer obtains troubleshooting assistance by using a call center is a microjoumey

BExperienced customer obtains troubleshooting assistance by using the online forum is a microjoumey

CNew customer obtains troubleshooting assistance by using a call center is a journey

DExperienced customer obtains troubleshooting assistance by using the online forum is a journey

ECustomer obtains troubleshooting assistance is a journey

FCustomer obtains troubleshooting assistance is a microjoumey

Show Suggested Answer

Suggested Answer: B, C, F

by Katina at Mar 21, 2023, 08:52 AM

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