Pegasystems Exam PEGAPCBA87V1 Topic 1 Question 5 Discussion

Actual exam question for Pegasystems's PEGAPCBA87V1 exam

Question #: 5
Topic #: 1

Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request.

Which two configurations, when applied in combination, achieve this behavior? (Choose Two)

AConfigure the case type to create temporary cases.

BAdd a decision shape to the process.

CConfigure the stage to resolve the case.

DAdd a Persist case step to the case life cycle.

Show Suggested Answer

Suggested Answer: B, D

The decision shape will allow the customer to make a choice about whether to make changes to their membership, and the Persist case step will ensure that the case is stored and can be accessed at a later time.

by Donette at Feb 03, 2023, 07:49 PM

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Theresia

2 days ago

I think option A makes sense because we need temporary cases for checking status, but I'm not sure about the second choice.

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Merlyn

6 days ago

This seems straightforward. The staff are concerned that the self-service tools might not be fully integrated with the existing service management system, which could cause issues. I'll need to explore that angle in my response.

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Shawn

6 days ago

I'm a bit stumped on this one. The reporting structure doesn't seem to fit neatly into any of the options given. I'll have to make an educated guess and hope for the best.

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Tu

7 days ago

Hmm, this looks like a tricky one. I'll need to think carefully about what activities are considered part of IT Accounting.

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