Pegasystems Exam PEGAPCBA84V1 Topic 3 Question 6 Discussion

Actual exam question for Pegasystems's PEGAPCBA84V1 exam

Question #: 6
Topic #: 3

A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars.

Which routing approach do you use?

ARoute to a work group based on the location.

BRoute the request to a manager who assigns the agent.

CRoute requests to a skilled work group.

DRoute to a skilled member of a work group.

Show Suggested Answer

Suggested Answer: C

by Garry at May 05, 2022, 07:07 PM

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