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Pegasystems Exam PEGACPSA23V1 Topic 7 Question 9 Discussion

Actual exam question for Pegasystems's PEGACPSA23V1 exam
Question #: 9
Topic #: 7
[All PEGACPSA23V1 Questions]

You want operators in two separate units to be able to perform work routed to either un it. Which configuration supports this requirement?

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Suggested Answer: B

To allow operators from two separate units to perform work routed to either unit:

B . On each operator's record, associate the operator with the same workgroup. Associating all operators with the same workgroup, regardless of their unit, allows them to access and perform work routed to the workgroup. This configuration ensures that work can be shared across units within the same group, facilitating collaboration and flexibility in work distribution.


by Joye at Jul 14, 2024, 08:20 AM

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Britt
3 months ago
Why do you think that?
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Stephania
3 months ago
I disagree, I believe the answer is C.
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Osvaldo
3 months ago
Option C looks good to me. Associating the operators with the workgroup record seems like a nice, centralized way to manage this.
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Olive
3 months ago
Hey, at least this question isn't about configuring a printer. That's always a headache, am I right?
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Gretchen
2 months ago
C) On the work group record, associate the operators with the workgroup.
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Silva
3 months ago
B) On each operator's record, associate the operator with the same workgroup.
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Shawnda
3 months ago
A) On each operator's record, associate the operator with both units.
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Sommer
4 months ago
Hmm, I'm not sure. Option A seems a bit messy to me, having to associate each operator with both units individually. What do you all think?
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Britt
4 months ago
Because by associating the operator with both units, they can perform work routed to either unit.
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Dahlia
4 months ago
Why do you think that?
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Kenia
4 months ago
I'm leaning towards option B myself. If the operators are in the same workgroup, they can easily be assigned to either unit as needed.
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Britt
4 months ago
I think the answer is A.
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Lavera
4 months ago
I think option D is the way to go. Associating both operators with each unit seems like the most straightforward approach to ensure they can work on either unit.
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Willow
2 months ago
True, having them associated with each unit directly does provide more control over their assignments.
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Abraham
2 months ago
That could work too, but I think having them associated directly with each unit gives more flexibility.
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Emmanuel
3 months ago
But wouldn't it be easier to just associate the operators with the workgroup instead?
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Kenneth
3 months ago
I agree, option D seems like the most efficient way to allow operators to work on either unit.
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