Pegasystems Exam PEGACPSA23V1 Topic 5 Question 17 Discussion

Essential elements for an application designed to track package deliveries:

B . A shipment tracking case type. This is the core component that would manage the lifecycle of a package delivery, from dispatch to delivery, within the application.

C . A set of fields to capture the shipping details. Accurate capture and storage of shipping details such as sender, recipient, package type, and delivery address are fundamental for processing and tracking the shipment.

D . A work party to represent the customer. Work parties in Pega are used to represent stakeholders associated with a case, in this instance, the customer receiving the delivery. This helps in managing customer-related information and interactions effectively within the case.