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Pegasystems Exam PEGACPSA23V1 Topic 4 Question 7 Discussion

Actual exam question for Pegasystems's PEGACPSA23V1 exam
Question #: 7
Topic #: 4
[All PEGACPSA23V1 Questions]

You want operators in two separate units to be able to perform work routed to either un it. Which configuration supports this requirement?

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Suggested Answer: B

To allow operators from two separate units to perform work routed to either unit:

B . On each operator's record, associate the operator with the same workgroup. Associating all operators with the same workgroup, regardless of their unit, allows them to access and perform work routed to the workgroup. This configuration ensures that work can be shared across units within the same group, facilitating collaboration and flexibility in work distribution.


by Tricia at Jul 05, 2024, 05:18 AM

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Ryan
1 months ago
Option B is a bit too limiting, in my opinion. Workgroups are great, but you need that cross-unit flexibility. I'm leaning towards D - let's get those operators moving between units!
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Estrella
1 months ago
Option A? Really? Associating operators with both units individually? That's like trying to be in two places at once. This isn't a superhero exam, folks.
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Irma
1 months ago
Definitely going with option D. I mean, why wouldn't you want to have all the operators available to each unit? It's like having a buffet of talent to choose from. Yum, yum!
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Santos
1 months ago
I'm torn between options C and D. Associating the operators with the workgroup makes sense, but directly linking them to the units might be more flexible. Hmm, tough call.
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Arlene
11 days ago
Yeah, it's a tough call. Both options have their pros and cons.
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Meghann
17 days ago
I see your point, but I still think option C is better. It keeps everything organized within the workgroup.
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Maybelle
17 days ago
That's a good point. It's a tough decision between the two options.
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Telma
18 days ago
I think option D is the way to go. It allows for more flexibility in assigning work to the operators.
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Willow
22 days ago
I see your point, but I think option D might be better. Directly linking the operators to the units could provide more flexibility.
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Junita
1 months ago
I think option C is the way to go. Associating the operators with the workgroup keeps things organized.
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Olive
2 months ago
I think option D could also work well, as it ensures both operators are associated with each unit.
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Ceola
2 months ago
I disagree, I believe option A is more efficient.
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Shelton
2 months ago
Option D seems like the way to go. That way, each unit can access all the operators and the work can be routed efficiently. Seems like a no-brainer to me!
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Marti
27 days ago
Yeah, having both operators associated with each unit definitely makes the most sense for flexibility in assigning work.
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Rocco
1 months ago
I agree, option D seems like the most efficient way to route work to either unit.
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France
2 months ago
I think option C is the best choice.
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