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Pegasystems Exam PEGACPLSA88V1 Topic 8 Question 18 Discussion

Actual exam question for Pegasystems's PEGACPLSA88V1 exam
Question #: 18
Topic #: 8
[All PEGACPLSA88V1 Questions]

The U+ Corporation uses Pega software for mortgage underwriting tasks. After gathering the initial data, the mortgage case pauses and waits for a credit report. The credit report is a separate case, located in the same class group as the mortgage case, and typically resolves within 24 hours. After the credit report is complete, the mortgage case is routed to a specialist.

Which one of the following options is the best way to advance the mortgage case to the specialist?

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Suggested Answer: C

Wait Shape with Case Dependency:

The best practice in Pega for handling dependencies between cases is to use a Wait shape configured with case dependencies. This ensures that the mortgage case waits for the completion of the credit report case before proceeding.

By configuring the Wait shape to monitor the status of the credit report case, it ensures that the mortgage case automatically resumes once the credit report case is resolved.

Process Configuration:

In the mortgage case process, insert a Wait shape where the process needs to pause for the credit report.

Configure the Wait shape to depend on the resolution of the credit report case. This can be done by specifying the case ID of the credit report as a dependency.

Automation and Efficiency:

This method is efficient as it automates the waiting process without manual intervention. The mortgage case resumes automatically once the credit report case completes, ensuring smooth workflow automation.

It avoids the need for complex SLAs or additional activities to check the status of the credit report case, simplifying the process design.

Routing to Specialist:

Once the Wait shape condition is satisfied, the process flow continues to the step that routes the mortgage case to a specialist.

This ensures that the mortgage case is routed at the appropriate time, maintaining process integrity and efficiency.


Pega Academy, 'Designing Case Life Cycles' module: Discusses the use of Wait shapes for case dependencies.

Pega Community Article on 'Wait Shape in Pega': Provides details on configuring Wait shapes for case dependencies.

by Sang at Aug 03, 2024, 10:10 PM

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Karl
2 months ago
I think option C could work too, adding a wait shape with a case dependency seems logical to advance the mortgage case.
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Aleisha
2 months ago
I'm not sure, option B also sounds like a good approach to ensure the credit report is complete before advancing.
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Bettina
2 months ago
I agree with Nickolas, option A seems like the most efficient choice.
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Annabelle
3 months ago
Option A looks a bit convoluted to me. Who wants to deal with checking SLAs and manually calling activities? No thanks!
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Sheron
2 months ago
I'm not sure about option D, modifying the credit report process seems risky.
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Hassie
2 months ago
Option C could work too, waiting for the credit report to be resolved before moving forward.
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Bernardine
2 months ago
I think option B is the best choice, ensuring the credit report is complete before advancing.
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Geoffrey
3 months ago
I agree, option A seems like a lot of manual work.
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Nickolas
3 months ago
I think option A is the best way to advance the mortgage case to the specialist.
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Alexis
3 months ago
I think option C could also work, as it waits for the credit report case to be resolved.
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Buddy
3 months ago
Haha, this question is really testing our process design skills! I'm leaning towards option B, but I can see the merits of C as well.
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Denny
3 months ago
Option D sounds tempting, but I'm not sure I like the idea of the credit report process modifying the mortgage case. Feels a bit too much like spaghetti code.
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Goldie
3 months ago
But option A ensures that the credit report case is complete before advancing.
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Magnolia
3 months ago
I'd go with option C. A simple wait shape with a case dependency is a clean way to handle the dependency without complicating the mortgage process.
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Larae
2 months ago
I agree, using a wait shape with a case dependency seems like the cleanest solution.
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Harley
3 months ago
Option C sounds like the most straightforward approach.
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Dalene
3 months ago
I disagree, I believe option B is more efficient.
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Elsa
3 months ago
Option B seems the most straightforward. Using a split-join with the 'All' option ensures the mortgage case doesn't proceed until the credit report is complete.
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Mona
3 months ago
That sounds like a solid plan. It's important to make sure the credit report is done before advancing the mortgage case.
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Sheldon
3 months ago
I agree, using a split-join with the 'All' option is a reliable way to handle the process.
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Cammy
3 months ago
Option B is a good choice. It ensures the credit report is complete before moving to the specialist.
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Goldie
3 months ago
I think option A is the best way to advance the mortgage case.
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