Pegasystems Exam PEGACPDC88V1 Topic 4 Question 17 Discussion

Actual exam question for Pegasystems's PEGACPDC88V1 exam

Question #: 17
Topic #: 4

MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to improve sales in the current quarter.

Which arbitration factor do you configure to implement the requirement?

AContext weighting

BBusiness weighting

CPropensity

DBusiness value

Show Suggested Answer

Suggested Answer: C

The arbitration factor is a parameter that allows you to adjust the weight of each factor in the prioritization expression, based on your business strategy and preferences. The arbitration factor is multiplied by the factor value to calculate the final priority score of each offer for each customer. If you want to boost customers' needs in the prioritization formula, you can increase the arbitration factor for the propensity, which is the factor that reflects the predicted customer behavior. The higher the arbitration factor for the propensity, the more influence it has on the priority score, making the offers that match customers' needs more likely to be selected and presented to the customer. Verified Reference: [Pega Decisioning Consultant | Pega Academy]

by Belen at Apr 11, 2024, 06:03 PM

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Moira

6 months ago

That's a valid point, Emily. Propensity could definitely improve customer satisfaction.

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Mica

6 months ago

I believe Propensity might be a good choice as well, to focus on customer behavior.

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Ryan

6 months ago

I see your point, Business weighting could help prioritize based on business needs.

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Carma

6 months ago

Actually, I think Business weighting could also work well in this situation.

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Ilene

6 months ago

I agree with Context weighting seems like the best option here.

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Moira

7 months ago

I think we should go with Context weighting.

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Lavina

7 months ago

Yeah, that's a good point. I could see option C, 'Propensity', also being a valid choice. Maybe the system could try to predict what offer the customer is most likely to respond positively to, based on their past behavior or demographics.

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Glenn

7 months ago

Haha, the 'wrong offer promotion' part is pretty funny. Imagine a customer calling in, expecting one deal, and getting something completely different. No wonder they're dissatisfied!

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Naomi

7 months ago

I'm leaning towards option B, 'Business weighting'. The question says MyCo wants to 'boost customers' needs in the prioritization formula', so that suggests they want to give more weight to customer needs in their decision-making process.

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Elinore

7 months ago

Hmm, 'arbitration factor' is a new term for me. I'm guessing it has something to do with how the company decides which offers to present to customers. Anyone have experience with this kind of system?

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Desmond

7 months ago

Okay, let's think this through step-by-step. It seems like MyCo is trying to improve customer satisfaction by prioritizing customer needs in their sales process. The question is asking which 'arbitration factor' we should configure to implement this requirement.

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