Pegasystems Exam PEGACPDC88V1 Topic 3 Question 27 Discussion

Actual exam question for Pegasystems's PEGACPDC88V1 exam

Question #: 27
Topic #: 3

As a Customer Service Representative, you present an offer to a customer who called to learn more about a new product. The customer rejects the offer. What is the next step that Pega Customer Decision Hub takes?

AStops presenting offers to the customer

BAdds the customer to the potential churn list

CReevaluates the Next-Best-Action

DSends a detailed email about the offer

Show Suggested Answer

Suggested Answer: C

Pega Customer Decision Hub is a dynamic and adaptive system that constantly reevaluates the Next-Best-Action for each customer based on their interactions and feedback. If a customer rejects an offer, the system will update the customer profile and the offer performance, and then reapply the Next-Best-Action strategy to select and prioritize another offer that is more relevant and valuable for the customer. Verified Reference: [Pega Decisioning Consultant | Pega Academy]

by Remona at Aug 07, 2024, 08:35 PM

Limited Time Offer

25%

Off

Get Premium PEGACPDC88V1 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Sophia

4 months ago

I think adding the customer to the potential churn list makes sense if they keep rejecting offers. It's important to identify customers who may leave.

upvoted 0 times

...

Jacob

4 months ago

Haha, option D - 'Sends a detailed email about the offer.' As if that will work after they just rejected it! Good one.

upvoted 0 times

Nada

3 months ago

Customer Service Representative: Okay, I'll reevaluate the Next-Best-Action.

upvoted 0 times

...

Frank

3 months ago

B) Adds the customer to the potential churn list

upvoted 0 times

...

Lacresha

3 months ago

Customer: No, I'm not interested in the offer.

upvoted 0 times

...

Esteban

3 months ago

A) Stops presenting offers to the customer

upvoted 0 times

...

Earleen

4 months ago

But what if the customer keeps rejecting offers? Shouldn't they be added to the potential churn list?

upvoted 0 times

...

Vi

4 months ago

I agree with Coral, Pega Customer Decision Hub should reevaluate the Next-Best-Action.

upvoted 0 times

...

Coral

4 months ago

I think the next step is to reevaluate the Next-Best-Action.

upvoted 0 times

...

Theola

4 months ago

I think adding the customer to the potential churn list could also be a good step to take.

upvoted 0 times

...

Lashawn

4 months ago

This is easy, A is the correct answer. If the customer rejects the offer, Pega should stop presenting offers to avoid annoying them.

upvoted 0 times

Ahmad

3 months ago

Customer Service Representative: You're welcome.

upvoted 0 times

...

Merissa

3 months ago

Customer: Thank you for understanding.

upvoted 0 times

...

Valentine

4 months ago

Customer Service Representative: Okay, I'll stop presenting offers to you.

upvoted 0 times

...

Stacey

4 months ago

Customer: I'm not interested in the offer.

upvoted 0 times

...

Brett

4 months ago

But shouldn't they also stop presenting offers to the customer who rejected the offer?

upvoted 0 times

...

Zita

4 months ago

D is the way to go. Sending a detailed email about the offer is a great way to keep the customer informed and potentially win them back.

upvoted 0 times

...

Herman

5 months ago

I agree with Ty, Pega Customer Decision Hub should reevaluate the Next-Best-Action.

upvoted 0 times

...

Eliseo

5 months ago

I'm going with B. Rejecting the offer could be a sign the customer is considering churning, so they should be added to the potential churn list.

upvoted 0 times

Tom

4 months ago

Customer Service Representative: Okay, I'll add you to the potential churn list.

upvoted 0 times

...

Joseph

4 months ago

Customer: I'm not interested in the offer.

upvoted 0 times

...

Nada

5 months ago

Option C makes the most sense. Pega should reevaluate the Next-Best-Action to determine a better offer for the customer.

upvoted 0 times

Sherell

4 months ago

Customer Service Representative: Here is a better offer for you.

upvoted 0 times

...

Beula

4 months ago

Customer Service Representative: Let me reevaluate the Next-Best-Action for you.

upvoted 0 times

...

Paz

4 months ago

Customer: I'm not interested in the offer.

upvoted 0 times

...

Ty

5 months ago

I think the next step is to reevaluate the Next-Best-Action.

upvoted 0 times

...