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Pegasystems Exam PEGACPDC88V1 Topic 3 Question 16 Discussion

Actual exam question for Pegasystems's PEGACPDC88V1 exam
Question #: 16
Topic #: 3
[All PEGACPDC88V1 Questions]

As a Customer Service Representative, you present an offer to a customer who called to learn more about a new product. The customer rejects the offer. What is the next step that Pega Customer Decision Hub takes?

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Suggested Answer: C

Pega Customer Decision Hub is a dynamic and adaptive system that constantly reevaluates the Next-Best-Action for each customer based on their interactions and feedback. If a customer rejects an offer, the system will update the customer profile and the offer performance, and then reapply the Next-Best-Action strategy to select and prioritize another offer that is more relevant and valuable for the customer. Verified Reference: [Pega Decisioning Consultant | Pega Academy]


by Lili at Mar 16, 2024, 03:35 PM

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Rosita
8 months ago
I think adding the customer to the potential churn list makes sense if they keep rejecting offers.
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Bernardine
8 months ago
But what if the customer keeps rejecting offers? Shouldn't they stop presenting offers to the customer?
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Vicente
9 months ago
I agree with Hortencia, Pega Customer Decision Hub should reevaluate the next best action.
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Hortencia
9 months ago
I think the next step is C) Reevaluates the Next-Best-Action.
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Clarinda
9 months ago
Adding the customer to the potential churn list could also be a good idea to track their behavior.
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Glennis
9 months ago
Or maybe it should stop presenting offers to avoid annoying the customer.
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Cary
10 months ago
I agree with the system should consider other options for the customer.
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Layla
10 months ago
I think the next step is to reevaluate the Next-Best-Action.
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