Pegasystems Exam PEGACPDC88V1 Topic 2 Question 39 Discussion

Actual exam question for Pegasystems's PEGACPDC88V1 exam

Question #: 39
Topic #: 2

U+ Bank, a retail bank, has recently implemented a project in which qualified customers see mortgage offers when they log in to the web self-service portal.

Currently, only the customers who satisfy the following engagement policy conditions receive the Fifteen-year fixed-rate mortgage offer:

The bank decides to make two changes:

1. Update the suitability condition for the Fifteen-year fixed-rate mortgage offer.

2. Introduce a new offer , Twenty-year fixed-rate mortgage.

The following table shows the new engagement policy conditions for both mortgage offers:

What is the best practice to fulfill this change management requirement in the Business Operations Environment?

ACreate a single change request in the 1:1 Operations Manager portal.

BCreate a single change request in the Pega Customer Decision Hub portal.

CCreate two change requests in the 1:1 Operations Manager portal.

DCreate two change requests: one in the Pega Customer Decision Hub portal and the other in the 1:1 Operations Manager portal.

Show Suggested Answer

Suggested Answer: A

Next-Best-Action is a type of decision that involves selecting and prioritizing the most appropriate proposition for each customer at any given moment. Next-Best-Action can be applied to decisions that require customer-centricity, personalization, and contextualization. Determining if a borrower gets a loan is an example of such a decision, as it depends on the customer's attributes, behaviors, preferences, and needs. The other options are examples of decisions that are not related to customer interactions, but rather to operational or analytical processes. Verified Reference: [Pega Decisioning Consultant | Pega Academy]

by Alfreda at Jan 27, 2025, 11:58 AM

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Franklyn

4 days ago

I think we should create two change requests.

upvoted 0 times

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