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Pegasystems Exam PEGACPDC88V1 Topic 11 Question 35 Discussion

Actual exam question for Pegasystems's PEGACPDC88V1 exam
Question #: 35
Topic #: 11
[All PEGACPDC88V1 Questions]

U+ Bank, a retail bank, uses the business operations environment to perform its business changes. The bank completes these changes by using revision management features of Pega Customer Decision Hub and 1:1 Operations Manager.

Customers see credit card offers based on various engagement policies on the U+ Bank website. The bank wants to update the underlying decision strategy of

an engagement policy condition.

According to best practices, which statement correctly describes the implementation of the change to fulfill this business requirement?

Show Suggested Answer Hide Answer
Suggested Answer: A

Next-Best-Action is a type of decision that involves selecting and prioritizing the most appropriate proposition for each customer at any given moment. Next-Best-Action can be applied to decisions that require customer-centricity, personalization, and contextualization. Determining if a borrower gets a loan is an example of such a decision, as it depends on the customer's attributes, behaviors, preferences, and needs. The other options are examples of decisions that are not related to customer interactions, but rather to operational or analytical processes. Verified Reference: [Pega Decisioning Consultant | Pega Academy]


by Lauran at Oct 18, 2024, 09:16 PM

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Helaine
1 months ago
A next-best-action designer in the Customer Decision Hub? That sounds like the perfect job for a superhero! Where do I sign up?
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Glory
1 months ago
Hmm, I was leaning towards Option B, but Verda's explanation makes a lot of sense. Gotta go with D.
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Johnathon
26 days ago
No problem, happy to help!
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Luisa
27 days ago
That makes sense. Thanks for the clarification, Verda.
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Amber
28 days ago
I believe Option D is correct because the decision strategy should be modified in Customer Decision Hub, not 1:1 Operations Manager.
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Dalene
29 days ago
Verda, why do you think Option D is the correct choice?
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Estrella
2 months ago
I agree with Verda. Modifying the decision strategy in the Customer Decision Hub is the best practice approach.
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Phillip
17 days ago
Definitely, keeping the decision strategy updates in Customer Decision Hub ensures consistency and efficiency.
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Justine
22 days ago
It makes sense to have the next-best-action specialist handle the changes in Customer Decision Hub.
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Mitzie
28 days ago
Yes, I agree. Modifying the decision strategy in Customer Decision Hub is the way to go.
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Verda
2 months ago
Option D seems the most logical choice. The Customer Decision Hub is the central hub for managing decision strategies, so it makes sense to update the decision strategy there.
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Yuonne
29 days ago
Yes, that way the changes will be reflected across all engagement policies on the U+ Bank website.
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My
1 months ago
I agree, it would be most efficient to update the decision strategy in Customer Decision Hub.
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Linn
1 months ago
Option D seems like the best choice. The Customer Decision Hub is where decision strategies are managed.
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Blair
3 months ago
I'm not sure, but I think it makes sense to have a specialist modify the decision strategy in Customer Decision Hub.
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Johnna
3 months ago
I agree with Raelene, because Customer Decision Hub is used for decision strategies.
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Raelene
3 months ago
I think the answer is A) A next-best-action specialist modifies the decision strategy in Customer Decision Hub.
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