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Pegasystems Exam PEGACPDC88V1 Topic 10 Question 23 Discussion

Actual exam question for Pegasystems's PEGACPDC88V1 exam
Question #: 23
Topic #: 10
[All PEGACPDC88V1 Questions]

As a Customer Service Representative, you present an offer to a customer who called to learn more about a new product. The customer rejects the offer. What is the next step that Pega Customer Decision Hub takes?

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Suggested Answer: C

Pega Customer Decision Hub is a dynamic and adaptive system that constantly reevaluates the Next-Best-Action for each customer based on their interactions and feedback. If a customer rejects an offer, the system will update the customer profile and the offer performance, and then reapply the Next-Best-Action strategy to select and prioritize another offer that is more relevant and valuable for the customer. Verified Reference: [Pega Decisioning Consultant | Pega Academy]


by Staci at Jun 23, 2024, 12:18 AM

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Sheldon
7 months ago
B) Adds the customer to the potential churn list? Nah, that's just giving up. Pega is all about turning that frown upside down and keeping the customer happy.
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Temeka
5 months ago
B) Adds the customer to the potential churn list? Nah, that's just giving up. Pega is all about turning that frown upside down and keeping the customer happy.
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Pearline
6 months ago
C) Reevaluates the Next-Best-Action
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Kimbery
6 months ago
A) Stops presenting offers to the customer
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Jeannine
6 months ago
B) Adds the customer to the potential churn list? Nah, that's just giving up. Pega is all about turning that frown upside down and keeping the customer happy.
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Teri
6 months ago
C) Reevaluates the Next-Best-Action
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Lashandra
7 months ago
A) Stops presenting offers to the customer
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Penney
7 months ago
D) Sends a detailed email about the offer? Seriously? That's so old-school. Pega is all about using the latest technology to stay one step ahead of the customer.
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Ernest
7 months ago
C) Reevaluates the Next-Best-Action
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Theodora
7 months ago
A) Stops presenting offers to the customer
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Cassi
7 months ago
I think stopping presenting offers to the customer could also be a valid option.
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Christiane
8 months ago
Maybe they should also add the customer to the potential churn list.
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Jade
8 months ago
A) Stops presenting offers to the customer? Really? That's like giving up after the first try. Pega is all about persistence, baby!
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Lezlie
7 months ago
C) Reevaluates the Next-Best-Action
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Naomi
7 months ago
A) Stops presenting offers to the customer? No way! Let's keep trying different approaches.
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Milly
7 months ago
B) Adds the customer to the potential churn list
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Lashunda
7 months ago
C) Reevaluates the Next-Best-Action
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Eliz
7 months ago
A) Stops presenting offers to the customer? Really? That's like giving up after the first try. Pega is all about persistence, baby!
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Whitney
8 months ago
C) Reevaluates the Next-Best-Action. Duh, that's what the Pega Customer Decision Hub is all about - adapting to the customer's response in real-time.
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Golda
7 months ago
Customer Service Representative: Okay, let me see what other options we have for you.
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Lavelle
7 months ago
Customer: No, I'm not interested in the offer.
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Glennis
8 months ago
I agree with Emmett, Pega Customer Decision Hub should reconsider the offer.
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Emmett
8 months ago
I think the next step is to reevaluate the Next-Best-Action.
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