You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.
To meet this requirement, you need to set the___________in the service level to 3 days.
To meet the requirement that transaction disputes must be resolved within 3 days, you need to set the deadline in the service level agreement (SLA) to 3 days. The deadline specifies the maximum time allowed to resolve the transaction disputes, ensuring that the case is handled within the required timeframe.
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