Pegasystems Exam PEGACPBA88V1 Topic 6 Question 6 Discussion

Actual exam question for Pegasystems's PEGACPBA88V1 exam

Question #: 6
Topic #: 6

[All PEGACPBA88V1 Questions]

.....assignment routes loan requests to a specific loan officer based on the type of loan.

If the loan is a mortgage, the case is routed to Adam Ross.

If the loan is for an automobile, the case is routed to Julia Samuels.

If the loan is an equity line, the case is routed to Don Smith.

....do you configure the routing to ensure the case advances to the correct loan officer?

ARoute the case to a work queue.

BRoute the case to a work queue by using business logic.

CRoute the case to an operator by using business logic.

DRoute the case to a specific user.

Show Suggested Answer

Suggested Answer: C

To route cases to specific loan officers based on loan type using business logic, the following steps are typically used in Pega:

Use Decision Rules: Define a decision table or decision tree that maps loan types to specific operators (loan officers).

Configure Routing in the Flow: In the flow rule, configure the assignment shape to use the decision rule to determine the routing based on the loan type.

Route to Operator: Use the 'To Operator' routing option, and apply the decision logic to dynamically determine the operator (loan officer).

In this case:

For mortgage loans, the decision rule routes the case to Adam Ross.

For automobile loans, the decision rule routes the case to Julia Samuels.

For equity line loans, the decision rule routes the case to Don Smith.

Pega Academy: Assignments and Routing

Pega Decision Management: Using Business Logic for Routing

by Torie at Jul 10, 2024, 07:01 AM

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4 months ago

I think we should route the case to a work queue.

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