Free Preparation Discussions
MENU
Pegasystems Exam PEGACPBA88V1 Topic 3 Question 10 Discussion
Topic #: 3
The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?
Submission: This phase involves the initial contact and filing of the claim, which typically doesn't need to be a separate case as it's an initial action.
Review: This phase involves an adjuster reviewing the claim and assessing damages, which can be handled within the primary case.
Repair: The repair phase involves interaction with third-party vendors and ongoing communication, making it suitable to be implemented as a child case to track each repair separately.
Verification: This phase is a closing action performed after repairs, which doesn't typically require a separate case.
Andra
4 days agoGeorgeanna
6 days agoSelma
14 days agoZena
3 days agoAlethea
5 days agoReyes
18 days agoCraig
22 days agoJulian
27 days agoTwana
1 months agoElizabeth
1 months agoMyrtie
18 days agoKate
22 days agoTresa
1 months agoChara
9 days agoKrystal
11 days agoCarman
11 days agoCrista
26 days ago