Free Preparation Discussions
MENU
Pegasystems Exam PEGACPBA88V1 Topic 1 Question 16 Discussion
Topic #: 1
The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?
Submission: This phase involves the initial contact and filing of the claim, which typically doesn't need to be a separate case as it's an initial action.
Review: This phase involves an adjuster reviewing the claim and assessing damages, which can be handled within the primary case.
Repair: The repair phase involves interaction with third-party vendors and ongoing communication, making it suitable to be implemented as a child case to track each repair separately.
Verification: This phase is a closing action performed after repairs, which doesn't typically require a separate case.
Timmy
3 months agoHyman
2 months agoRaymon
2 months agoSamira
2 months agoFreeman
3 months agoDaniela
3 months agoCorrinne
2 months agoBenedict
2 months agoDelsie
2 months agoMelda
2 months agoGladys
3 months agoAmmie
3 months agoAmalia
3 months agoCaitlin
2 months agoCallie
2 months agoVon
3 months agoWilda
3 months agoEmerson
3 months agoAlisha
2 months agoAsha
3 months agoLenna
3 months ago