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PECB ISO/IEC 20000 Foundation Exam Questions

Exam Name: ISO/IEC 20000 Foundation Exam
Exam Code: ISO/IEC 20000 Foundation Exam
Related Certification(s): PECB ISO/IEC 20000 IT Service Management System Certification
Certification Provider: PECB
Number of ISO/IEC 20000 Foundation Exam practice questions in our database: 53 (updated: Oct. 25, 2024)
Expected ISO/IEC 20000 Foundation Exam Topics, as suggested by PECB :
  • Topic 1: Fundamental Concepts and Principles of Service Management and the SMS Based on ISO/IEC 20000-1: This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO/IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
  • Topic 2: ISO/IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO/IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
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Kris

7 hours ago
Happy to share that I passed the PECB ISO/IEC 20000 Foundation Exam! The Pass4Success practice questions were spot-on. There was a question about the ISO/IEC 20000-1 requirements for a Service Management System, specifically regarding the continual improvement process. I was a bit confused but still managed to pass.
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Edwin

13 days ago
Aced the PECB Certified exam! Pass4Success materials were a lifesaver. Highly recommend for quick prep.
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Aide

15 days ago
I passed the PECB ISO/IEC 20000 Foundation Exam, thanks to the practice questions from Pass4Success. One challenging question asked about the basic service management concepts, particularly the definition of a Service Level Agreement (SLA). I wasn't completely confident in my answer, but I made it through.
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Quentin

1 months ago
Just cleared the PECB ISO/IEC 20000 Foundation Exam! The practice questions from Pass4Success were a lifesaver. There was a tricky question on how an organization can meet the requirements of ISO/IEC 20000-1, specifically about the roles and responsibilities within the SMS. I was a bit unsure, but I still passed.
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Bobbye

2 months ago
Just passed the ISO/IEC 20000 Foundation Exam! Thanks Pass4Success for the spot-on practice questions. Saved me loads of time!
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Rebbeca

2 months ago
Finally, don't forget about internal audits! The exam included questions on audit planning, execution, and reporting within the ISO/IEC 20000 context. Pass4Success really helped me nail these topics!
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Junita

2 months ago
I recently passed the PECB ISO/IEC 20000 Foundation Exam, and I have to say that the Pass4Success practice questions were incredibly helpful. One question that stumped me was about the specific requirements for a Service Management System (SMS) under ISO/IEC 20000-1. It asked about the mandatory documentation needed for the SMS, and I wasn't entirely sure of the answer, but I managed to pass the exam.
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Free PECB ISO/IEC 20000 Foundation Exam Exam Actual Questions

Note: Premium Questions for ISO/IEC 20000 Foundation Exam were last updated On Oct. 25, 2024 (see below)

Question #1

Identify the missing words in the following sentence. The definition of the scope of the SMS shall include the services in scope and the [???] managing and delivering the services.

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Correct Answer: A

Question #2

One of the activities required for effective planning, coordination, and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?

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Correct Answer: C

Question #3

How should a problem requiring a change to a configuration item be resolved?

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Correct Answer: D

Question #4

Which event is NOT part of the definition of an incident?

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Correct Answer: B

Question #5

What does ISO/IEC 20000-1 specify?

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Correct Answer: B

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