What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?
Identify the missing words in the following sentence. The definition of the scope of the SMS shall include the services in scope and the [???] managing and delivering the services.
One of the activities required for effective planning, coordination, and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?
How should a problem requiring a change to a configuration item be resolved?
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